Technology is changing the way we live our everyday lives, both in the workplace and in the comfort of our home space.
In both these spaces the requirement to adapt or die as a business increases year by year, as competitors leverage the benefits that technology introduces to their business, in areas such as employee effectiveness and client engagements. These benefits over time will inevitably cause those who innovated quickly to stay in business and the rest will fall by the way side.
Let’s look at employee effectiveness:
When introducing new work flow management systems to your organization your employees earn a valuable skill in working with the latest technologies making them more of an asset to the company and giving them a higher chance of employability elsewhere. The time that you save in optimizing your workflow, through digital transformation allows the organization to do more of the work in the same amount of time, leading to the inevitable increase in revenue for the organization.
Client Engagements:
The amount of data that you can collect from the transformation allows deeper analytics into how the organization engages with its clients, leading to better customer services and more effective advertising. Analytics will allow for better informed decision making at the highest level of the organization.
Though the benefits are many, you need to consider the possible pitfalls that the digital transformation journey introduces to the organization, to briefly touch on 2 points, we consider most important:
IT Security:
First on the list to consider, especially to Call IT Services is security; as incredible as the result of the transformation journey is, you must be aware of IT security. New security systems, procedures and protocols must be fleshed out before deployment. The dangers of technology are well documented, data breaches, ransomware, cybercrime etc. The organization must not be naive to the threats that new technology introduces to the organization.
Employee onboarding:
Following closely to security is staff education, “new is always scary” and “if it’s not broke don’t fix it”, attitudes can easily be dealt with through clear communication with the staff involved, as well as enough education about the new system so that they can use it confidently to its desired potential.
Allowing the staff to see for themselves the value that the system will bring will win many naysayers.
Transforming your organization to leverage the benefits of the 4th industrial revolutionary though necessary must never be a rushed process. The organization needs to research their specific industry and make informed decisions about becoming a part of the 4th industrial revolution. If the organization does not have internal knowledge on the industry consider partnering with IT Services companies like Call IT Services, to help your business navigate the waters successfully.
